// SERVICE · CYBER INCIDENT READINESS & DFIR RETAINER
Cyber Incident Readiness. The operating model others don’t deliver.
Not an on-call bucket of hours. A prepared, tested operating model for the emergency.
Other retainers sell response time. We sell coordinated capability to act: your team, your IT service provider and our DFIR team work from a shared operating model — with clear roles, binding response times and rehearsed procedures.
The difference is not made during the incident. It is made in the Cyber Incident Readiness initialization — before things catch fire.
Cyber Incident ReadinessMarket differentiatorDFIR Retainer
Guaranteed response times 24/7Prepared operating modelConfidential from the first callDETeam based in Germany
// THE DIFFERENCEOnly at ProSec
✗Market standard: emergency number + bucket of hours
✗Responsibilities are only clarified during the emergency
✗The first deployment is the emergency itself — unrehearsed, under pressure
✓Cyber Incident Readiness setup — operating model built and tested in advance
✓Roles, escalations and crisis structure predefined
✓IT service provider bound in with binding obligations
✓Playbooks created and tested in a real exercise
In an emergency you activate — you don’t start organizing. What exactly that means and how our model is structured is what we discuss in the initial consultation.
// 01 — THE CORE OPERATIONAL PROBLEM
What market-standard retainers don’t deliver.
Not because the response team is bad. But because without a prepared operating model, valuable hours are lost to coordination — at exactly the moment when every minute counts.
⚠ Market-standard DFIR retainer
✗Response depends on availability
✗Onboarding only happens during the emergency
✗IT service provider without clear obligations to cooperate
✗Responsibilities and escalation paths unclear
✗Crisis team and procedures emerge ad hoc
✗Playbooks missing or never tested
ProSec Defense
✓ Cyber Incident Readiness & DFIR Retainer
✓Guaranteed response times — contractually binding
✓Our team knows your environment — no onboarding mid-crisis
✓IT service provider bound in with binding obligations
✓Roles and decision paths defined in advance
✓Crisis structure prepared and synchronized
✓Scenario playbooks created and tested
★ The differentiator
// 02 — CYBER INCIDENT READINESS SETUPDon’t start when it’s burning.
Don’t start when it’s burning.
Be ready before it burns.
The Cyber Incident Readiness initialization is the mandatory component of every ProSec retainer model — and the decisive difference to the market. In a structured build-up phase, a resilient operating model is created: with clear roles, tested procedures and binding interfaces between your organization, your IT service provider and our DFIR team.
// WHAT IS DIFFERENT AFTERWARDS
→In an emergency an operating model is activated, not built from scratch
→Everyone knows their role — management, IT and the DFIR team
→Your IT service provider is contractually bound in, not just reactively reachable
→Scenarios have been rehearsed — gaps become visible before they cost you
The exact structure, the phases and what this means in concrete terms for your organization — that is what we discuss in a confidential initial consultation.
1
Kick-off & baseline assessment
Joint alignment of all parties — your organization, IT service provider and ProSec. Systems, contacts and the current situation are captured.
2
Role model & structures
Clear responsibilities for the emergency — who decides, who executes, who communicates. In writing, binding, for all parties.
3
Binding SLA & OLA structure
Response times and obligations to cooperate between your organization, the IT service provider and ProSec Defense are contractually fixed.
4
Scenario playbooks
Specific procedures are developed for prioritized attack scenarios — so no time is lost to improvisation in an emergency.
5
Tabletop exercise
The operating model is tested in a realistic simulation. Gaps become visible — and are closed before they matter in a real incident.
6
Retainer activation
The operating model is built, tested and ready. The retainer goes live — with everything that belongs to it.
// 03 — WHEN YOU NEED US
Typical starting points for a DFIR retainer.
No company plans for a cyber attack. But those who are prepared come out faster and with less damage.
Guaranteed response time in an emergency
You want certainty that an experienced DFIR team is reachable and active within minutes — not eventually.
A fixed contact, a practiced collaboration
No onboarding under stress. Our team knows your systems and processes — before a crisis hits.
Covering regulatory requirements
NIS2, DORA, industry-specific compliance duties — demonstrable incident response readiness is becoming mandatory.
External IT service provider as a critical interface
If your IT operations are outsourced, access, logs and response obligations must be settled in advance.
Ongoing security partnership instead of a one-off
Situation assessment, hardening and reviews in day-to-day operations — not only reactively after an incident.
Preparing for incidents before they happen
Exercises and readiness reviews — so that in an emergency every move is rehearsed and decisions are not delayed.
// 04 — RETAINER PACKAGES
Essential. Professional. Premium.
Three tiered packages — depending on risk profile, industry and requirements. We discuss the concrete scope, response times and contingents individually in the initial consultation.
Cyber Incident Readiness setup — the foundation of every package
Before the ongoing retainer comes the initialization. Without it, every retainer is an emergency number. With it, it is an operational model ready for deployment.
Essential
Baseline protection
Structured incident response readiness with defined response times — for organizations setting up a DFIR retainer for the first time.
- Guaranteed response times during business hours
- Prioritized case handling
- Annual readiness review
- Dedicated point of contact
- Included forensics contingent
Suitable for companies without an elevated risk profile or regulatory 24/7 obligation — e.g. manufacturing, services or retail.
Enquire →RECOMMENDED
Professional
Recommended standard
24/7 crisis readiness and a sensible deployment contingent — the best mix of response speed and depth of service.
- Guaranteed response times — 24/7
- Incident lead named immediately for critical incidents
- Included forensics & crisis manager contingent
- Annual tabletop exercise included
- Annual readiness review
- Annual playbook maintenance
Recommended for mid-sized companies, NIS2-regulated organizations, financial services, healthcare and logistics.
Enquire now →Premium
Maximum readiness
Fastest response, extended contingent and a proactive early-warning system — for critical requirements.
- Fastest guaranteed response times — 24/7
- Extended forensics & crisis manager capacity
- Multiple tabletop exercises per year
- Semi-annual readiness review
- Proactive threat intelligence & monitoring
- Executive crisis briefing included
For operators of critical infrastructure, banks, hospitals, energy providers and corporations with complex IT structures.
Enquire →We share concrete response times, contingents and SLA details in the initial consultation — tailored to your situation, industry and requirements. No off-the-shelf offer without context.
// 05 — FREQUENT QUESTIONS
What managing directors and IT leads ask about the Cyber Incident Readiness retainer.
What makes Cyber Incident Readiness a market differentiator?
Market-standard DFIR retainers deliver an emergency number and a bucket of hours. What they don’t deliver: a prepared, tested operating model. Without predefined roles, a bound-in IT service provider and rehearsed procedures, the first onboarding happens during the emergency — under time pressure. That costs valuable hours. Cyber Incident Readiness closes exactly this gap. In an emergency you activate — you don’t organize.
Is the initialization really mandatory?
Yes — and it is not a formality. A retainer without initialization is an emergency number. Only the readiness setup creates what sets ProSec apart: clear roles, tested procedures and a bound-in IT service provider. The tabletop exercise also shows where gaps remain — before they become a problem in a real incident.
Which package fits us?
That depends on your risk profile, your industry and regulatory requirements. In the initial consultation we assess your needs together and recommend the right model — without obligation. Blanket answers without context don’t help here.
Why does the IT service provider have to be bound in?
Because without the IT service provider’s logs, system access and technical contacts, the DFIR team may be reachable but cannot be effective. A fast first response is only effective if access, logs and cooperation are available in parallel. That is exactly why the readiness initialization binds the IT service provider in with binding obligations.
Can the retainer be cancelled?
Yes. We discuss term and cancellation conditions individually in the initial consultation — transparently and without hidden conditions.
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